TheNorthFace All Alack Long-sleeved down jacket

Their customer service was wonderful and very responsive. Sadly, the jacket's sleeves were too small for my son (he's been lifting weights), but the jacket was very nice and of high quality. He was very sad that it didn't work out. I'm a little perplexed by the "refund" process as the shipping to get the jacket back is a little pricey, but they offered many options to try and make the situation "right" and have a happy customer.